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Government Of Assam Mines & Minerals

Grievance Redressal

  • Courteous and helpful service will be extended by all the staff. If you have any complaint to make in the delivery of the above standards, you are welcome to register your complaints with the following officer.

    Name and Designation of OfficerAddress for correspondenceTelephone No & e- mail
    Shri G.S. Panesar, ACS, Joint Secretary,“A” Block, 4th Floor, Assam Secretariat, Dispur, Guwahati-69435080857, gspanesar31@gmail. com

    Grievances may also be lodged online in website www.pgportal.gov.in If not satisfied they can submit it to Sri Prafulla Kr. Hazoari, ACS, Commissioner & Secretary, Mines & Minerals Department Ph.No: 9435027190.

    Other Information regarding lodging complaint :

    All complaints will be acknowledged by us on the same day and the final reply on the action taken will be communicated within 30 days.

    Consultations with our users :

    We welcome suggestions from our users.

    We seek your co-operation on the following :

    Citizen’s Charter is a joint effort between us and users to improve the quality of service provided by us and we request the users to help us in the following ways:

    1. To know the expectation of the public
    2. Suggestion to improve the quality of service
    3. To lodge complaint/grievances in any form
    4. Expected to submit proposal with all necessary documents.

    Consumer help line:

    Our Help line No. is -94351 04785 (Under Secretary to the Govt. of Assam, Mines & Minerals Deptt.)

    Review:

    We are committed to constantly revise and improve the services being offered under the Charter. Any suggestion in this regard may be submitted to Sri G.S. Panesar, ACS, Joint Secretary to the Govt. of Assam, Mines & Minerals Department Phone No 9435080857.
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